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Terms & Conditions

Pricing

The School Uniform Specialists reserves the right to change prices in the general online catalogue and to do so without notice. Prices are quoted inclusive of VAT. Any applicable VAT will be displayed at the basket and checkout stages (note that certain sizes of some children’s clothing are exempt from VAT). Prices charged will be those in place at time of confirmation of order. Special offers are subject to availability and may be withdrawn at any time.

Delivery

All school uniform deliveries despatched directly from The School Uniform Specialists will be delivered by Royal Mail or by DPD courier on a tracked service.
If you have requested delivery to a home address your order will be despatched within 2 working days (subject to stock availability). Please note if the order is short of an item (especially during the summer holidays (July, August & early September) we may wait until the order is fully complete before despatching the whole order – you will be notified if this is happening once the order has been processed).
If you have requested delivery to the school (please note this is not applicable to all schools), your order will be despatched during the next school delivery (delivered on Wednesday/Thursday each week – please note your order must have been placed by Monday 3pm for the order to be processed in time for the school delivery that week).

Force Majeure

The School Uniform Specialists are not liable in any way for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond its control.

Washing Instructions

All washing & care instructions of the garments supplied by The School Uniform Specialists must be strictly complied with. The School Uniform Specialists accept no liability whatsoever for any garments for which the washing & care instructions have not been adhered to

Payment

The School Uniform Specialists are under no obligation to accept or honour any order regardless of whether payment has been received.

We reserve the right not to accept multiple cheques/payments for a single order. It is the responsibility of the school to collate any multiple payments and forward to The School Uniform Specialists as a single payment.

Notwithstanding the above, all online orders are to be paid by debit / credit card at the moment of confirmation of order.

The School Uniform Specialists may agree to give credit to certain Schools / colleges. This will be agreed on a case by case basis. We reserve the right to withdraw the credit if the school / college does not respect the agreed payment terms.

Title

The title of any goods purchased shall not pass to the customer until payment in full has been made to The School Uniform Specialists.

Artwork

For new designs, it is the responsibility of the customer to approve the artwork before printing or embroidery begins. Once the customer has confirmed their approval of it, we will embroider and/ or print the confirmed artwork. We accept no responsibility for any errors which are discovered after receiving confirmation of approval.

We accept no responsibility for any accidental loss or damage to artwork supplied.

Changes to Artwork

Any changes to artwork which has already been agreed/processed will incur further costs.

Screens

Screens remain the property of The School Uniform Specialists.

Own Garments

Customer's property supplied for printing or embroidery is held at the customer's risk. Whilst every care will be taken in printing or embroidery, we cannot accept responsibility for imperfect work caused by unsuitability of materials supplied by the customer. If any error occurs whilst printing/embroidering a logo onto a customer’s own garment, The School Uniform Specialists is only liable for the quoted price of applying the print / embroidery to said garment. At no time and under no circumstance shall The School Uniform Specialists be liable for the cost of the garment.

Copyright

The School Uniform Specialists accepts no liability for infringements of copyright by the customer when artwork is supplied.

Samples

The School Uniform Specialists are able to supply samples of all School Uniform garments upon request. The customer will be invoiced for the samples but as long as they are returned to us within 14 days, the invoice will simply be credited out. Samples can be returned by using our Freepost service but we recommend that the customer obtains a proof of posting receipt from the Post Office.

Substitute Garments / Fabric

The School Uniform Specialists will always endeavour to supply any particular garments / fabrics specified by the customer. Where these are unavailable, however, The School Uniform Specialists reserves the right to substitute with garments / fabrics of similar quality or size.

Shortfalls / Quality Issues

Any shortfalls or quality complaints must be notified in writing to The School Uniform Specialists within 48 hours of delivery.

Returns Policy

We are happy for customers to return garments as long as the following conditions are met:
•    The garments are returned as new and in the same state as they were received (unless faulty).
•    The garments must be unworn (unless faulty)
•    The garments must be unwashed (unless faulty)
•    The garments must be returned in their original packaging (unless faulty)
•    No name tape must have been applied to the garments (unless faulty)

We do not offer an exchange service, simply re-order and pay for the correct product via the website.
Once we are in receipt of the returned item/s, an email will be sent confirming receipt of the returned garments. Following this a refund will be processed. Please allow 10 working days for a credit to be raised against your account or a refund to be issued. On occasion, we may need to contact you for payment details to enable us to refund you.
We are unable to accept returns for garments that have been personalised with a name, such as Leavers Hoodies, unless the garment is faulty.
The customer should complete a returns form (which can be downloaded from our website www.theschooluniformspecialists.com/returns) and enclose it with their item/s. We reserve the right to refuse any return that does not arrive with a completed returns form.
Customers may return items using our Freepost label (which can be downloaded from our website www.theschooluniformspecialists.com/returns). We strongly recommend that customers obtain a proof of posting receipt from their Post Office if this service is used. If we have no record of a return and a proof of posting can be produced then a claim must be made by the customer against Royal Mail. The School Uniform Specialists will not be held responsible for any item/s that do not reach us.

Order Sent Incorrectly/Faulty Goods

For items sent incorrectly against your order or if an item is faulty please return the item(s) to us stating the reason for the return then re-order and pay for the correct product via the website/over the phone. Once we are in receipt of the returned item(s), an email will be sent confirming receipt of the returned garments, following this a refund will be processed. Please allow up to 10 working days for a refund to be issued. On occasion, we may need to contact you for payment details to enable us to refund you.
All worn items returned for inspection must be washed and in clean condition. Items returned as faulty within 3 months of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be replaced like-for-like or refunded at the purchase price. Items over 3 months old will be dealt with at the discretion of The School Uniform Specialists.

Liability

In any event, the liability of The School Uniform Specialists is restricted to their price list for the goods involved.

E&OE where incorrect garment information or pricing is displayed.

This contract was made in Ludlow, Shropshire, England.

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