01584 874 268

Frequently Asked Questions

  • I am a parent of a school that has an Online Shop. How do I view my school’s uniform?

You need to enter a password to view the official uniform for your school.

Your school should have supplied you with a password to access your school’s online uniform catalogue. When you have this password, you need to enter it on the top right of the screen in the box that says First-time users enter your password here:

When you have entered the correct password, you will be asked to register your details. Click on the Register option and enter the required details.

You will then be directed to your individual school’s uniform page.

  • I do not know my school password

Passwords for schools with an Online Catalogue are supplied by the school. If you have forgotten the password, please call us and we will provide it for you.

  • Does the uniform have the school logo already applied?

Items are delivered as shown on the product image. If you have registered as a parent of a particular school and are viewing that school’s catalogue, those items will be supplied with the logos etc. already applied.

If your school does not have an Online Shop and/or you are viewing the General Catalogue, the items do not have any school logos etc. applied.

  • What size garment should I order?

There are sizing guides for each product. These can be found on the web page for each individual item (next to product description). Some items may only be available in one size. The following measurements should be considered when purchasing school uniform:

  • How long will my order take?

All school uniform deliveries despatched directly from The School Uniform Specialists will be delivered by Royal Mail or by DPD courier on a tracked service.

If you have requested delivery to a home address your order will be despatched within 2 working days (subject to stock availability). Please note if the order is short of an item (especially during the summer holidays (July, August & early September) we may wait until the order is fully complete before despatching the whole order – you will be notified if this is happening once the order has been processed).

If you have requested delivery to the school (please note this is not applicable to all schools), your order will be despatched during the next school delivery (delivered on Wednesday/Thursday each week – please note your order must have been placed by Monday 3pm for the order to be processed in time for the school delivery that week).

  • My payment will not go through

Please check that you have entered the card information correctly. 9 times out of 10, parents that call us have entered their card information incorrectly. Note that the long card number should be entered WITHOUT spaces. If after checking you are still experiencing problems, please feel free to call us on 01584 874 268.

  • I need to return an item

On the reverse of your Delivery Note you will see a Returns Form. Please fill this in and enclose it with your returned item. A Freepost Returns Label is enclosed with all deliveries. If required, you can print off a copy here Returns Page which you simply need to affix to the outside of your parcel. Please ensure you have read and understood all terms & conditions prior to returning your item(s) to us – these can also be found on the Returns Page.

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